Support & Training Services
FUNCTIONAL & TECHNICAL SUPPORT
Epsilon offers comprehensive support to reduce clients’ onboarding process, and employs new solutions to help overcome resistance to change. Additionally, Epsilon also provides 24/7 production support – meaning we monitor nightly batches, identify and resolve any issues with batch processes, and answer questions on the valuation and structuring of trades within the client’s platform.
TRAINING AND KNOWLEDGE CENTER
To help you use your trading platform to its full potential, Epsilon provides training classes and libraries of custom videos. To maximize users’ integration, dedicated professionals are also available to assist in training your IT and business users on the custom features.